How to Fix NordVPN “Couldn’t Load IP and ISP Info”

NordVPN is one of the most popular VPN services out there. It’s known for fast speeds, good security, and a smooth user interface. But sometimes, even the best apps act up. One common issue users face is the dreaded message: “Couldn’t Load IP and ISP Info.” If you’re staring at that message in confusion — don’t panic. Fixing it is easier than you think.

TL;DR

Getting the “Couldn’t Load IP and ISP Info” error on NordVPN? Don’t worry. A simple app reset, checking your internet, or updating the app often fixes it. This guide shows you step-by-step how to solve it and get back online safely.

What Does This Error Mean?

This error basically means NordVPN can’t detect your current IP address or Internet Service Provider info. Even if the VPN is working fine, the app has no clue what your actual “before VPN” network looks like. This could be due to:

• Internet connection issues
• App glitches or bugs
• Outdated app version
• Firewall or antivirus blocking the app

Let’s fix it, one step at a time.

Step 1: Check Your Internet Connection

Make sure you’re online! Sounds simple, right? But it’s easy to overlook.

• Try opening a website without the VPN on.
• If it doesn’t load, reboot your router.
• Use another device to check if it’s a device issue.

If your internet is down or unstable, no app will work properly — not even NordVPN.

Step 2: Restart NordVPN

This is the classic “turn it off and on again” fix — and it works more often than not.

1. Close the NordVPN app completely.
2. Wait 10 seconds.
3. Reopen the app and try to reconnect.

Seeing your IP and ISP info now? You’re all set! If not, read on.

Step 3: Update the App

An outdated version can cause all sorts of weird issues.

• Open the NordVPN app.
• Go to the Settings section.
• Check for any available updates.

You can also visit the NordVPN download page to get the latest version.

Step 4: Log Out and Back In

This refreshes your session and clears temporary bugs.

1. Go to Settings in the app.
2. Click on your profile and choose Log Out.
3. Log back in using your credentials.

Now try reconnecting again. Chances are, things will start working.

Step 5: Disable Your Firewall or Antivirus (Temporarily)

Sometimes, overprotective security apps block pieces of NordVPN from working.

Try this:

• Temporarily disable your antivirus/firewall.
• Open NordVPN and see if the IP loads.
• If it works, add NordVPN to the exception list in your security software.

Just don’t forget to turn your firewall back on after testing.

Step 6: Run NordVPN as Administrator

This gives the app extra permissions that might be needed to read your network info.

On Windows:

1. Right-click the NordVPN shortcut.
2. Choose Run as Administrator.

If you’re on Mac, this usually doesn’t apply — just make sure you’re using an admin account.

Step 7: Clear App Cache and Data

Sometimes old or corrupted data causes issues. Clearing the cache can help.

On Windows:

1. Press Win + R and type %localappdata%.
2. Find the NordVPN folder and delete it.

On Mac:

1. Go to ~/Library/Application Support/NordVPN.
2. Delete that folder.

Then reopen the NordVPN app and log in again.

Step 8: Check for Device-Specific Issues

Still having problems? It might be a device-specific issue.

Try using NordVPN on another device (like your phone or tablet). If it works there, you know the issue is device-related. Try reinstalling the app or updating your system software on the troubled device.

Bonus Step: Contact NordVPN Support

If all else fails, don’t suffer in silence. NordVPN has a helpful support team available 24/7.

Go to their support website, or use their live chat. They’ve seen every error under the sun — including this one — and they’ll walk you through a fix.

Extra Tips to Avoid This in the Future

Let’s keep this error from coming back!

• Keep NordVPN updated.
• Restart the app occasionally — especially after long periods of use.
• Make sure your computer or mobile OS is up-to-date.
• Use a good, stable internet connection.
• Add NordVPN to the exceptions list in your security software.

Quick Recap

Here’s a lightning-round summary of how to fix the “Couldn’t Load IP and ISP Info” issue:

1. Check your internet connection.
2. Quit and restart NordVPN.
3. Update the app.
4. Log out and log back in.
5. Temporarily disable firewall/antivirus.
6. Run the app as administrator.
7. Clear the app’s cache/data.
8. Try another device.
9. Contact support if nothing works.

Final Thoughts

The “Couldn’t Load IP and ISP Info” message can be annoying — but it’s rarely serious. In most cases, it takes just a few minutes to fix. Now you know exactly what to do the next time it pops up!

Happy VPN-ing! Stay safe out there.